Shipping policy

Tom's Art Gallery is headquartered in Zhuhai, China. We serve customers in the United States through fulfillment partners. Depending on inventory availability, orders may be shipped from our fulfillment partners in the United States or from other locations.

Shipping Destinations

We currently ship to addresses within the United States. If we expand shipping to additional countries, the updated policy will be shown on this page and at checkout.

Free Shipping

We offer free standard shipping on eligible orders shipped within the United States. Any exceptions, such as remote areas or oversized items, will be shown at checkout before you complete your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Business days do not include weekends or U.S. public holidays. Custom or special artwork orders may require additional processing time, and we will notify you if this applies to your order.

Shipping Method & Estimated Delivery

We work with carriers such as USPS and other shipping partners. Standard shipping typically takes 5–7 business days after your order has been shipped. These are estimates and not guaranteed delivery dates. The final delivery estimate will be shown at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package.

Delays & Lost Packages

If your shipment is delayed or you believe your package is lost, please contact us at support@tomsartgallery.com. We will help you investigate the issue and provide an update.

Order Cancellation

You may request to cancel your order within 24 hours of placing it. Please contact us at support@tomsartgallery.com. If the order has already been shipped, it cannot be cancelled and may be returned after delivery.

Taxes

All product prices are shown in USD. Applicable U.S. sales tax will be shown at checkout when required. International duties and taxes do not apply to orders shipped within the United States.