Refund policy

At Tom's Art Gallery, we want you to be completely satisfied with your canvas artwork. We understand that buying art online requires trust, so we offer a comprehensive 30-day return policy.

30 Days

Return Window

$0 Fee

No Restocking Fee

10 Days

Refund Processing

30-Day Return Window

You may request a return within 30 days after you receive your order. If you are not completely satisfied with your canvas artwork, please contact us within this period to start a return.

Eligibility for Returns

To be eligible for a return, your canvas artwork must be in the same condition as when you received it:

New, unused, and undamaged
Returned in the original packaging
Accompanied by proof of purchase or order confirmation

How to Request a Return

Important Notice: All returns must be approved before sending any items back. Unauthorized returns will not be accepted.

To request a return, please email us at support@tomsartgallery.com. After your request is approved, we will provide the correct return address and detailed instructions by email. Please do not send items back to the original shipping address unless confirmed in writing.

Return Shipping Address

Our return facility address may differ from our business address or the original fulfillment location. For approved returns, we will email you the precise return address tailored to your shipment.

Return Shipping Costs

Defective, damaged, or incorrect items:

We cover the return shipping costs by providing a prepaid return label or issuing a refund for reasonable return shipping expenses.

Change of mind or personal preference:

The customer is responsible for standard return shipping fees.

Restocking Fee

We believe in straightforward pricing. We do not charge any restocking fees for eligible returns.

Refunds

Once we receive and inspect your returned artwork, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note your financial institution may take additional time to post the credit. If more than 15 business days have passed since approval, please contact us.

Exchanges

The fastest way to ensure you get the perfect artwork for your space is to return the original item and place a separate new order once your return is approved. We do not process direct exchanges.